Privacy Policy

Last updated: April 3, 2026

Welcome to JawabStar. We are committed to protecting your privacy and ensuring complete transparency about how we use your business data.

1. Data We Collect

We collect the following data to provide our services:

• Account Data: Your name, email, and phone number
• Google Business Profile Data: Your account ID and business details
• Reviews and Responses: Review text, your notes, and AI-generated responses
• Usage Information: How you use the platform (without individual tracking)
• Payment Data: Payment identifiers only (we do not store card numbers)

2. How We Use Your Data

• Providing automated review response services
• Improving the quality of suggested responses
• Processing payments and billing
• Complying with legal and regulatory requirements
• Sending necessary operational alerts via email

3. Third Parties and Partners

We share data only with the following trusted services:

• Supabase: Data storage and authentication (Mumbai region)
• OpenAI: AI processing for response generation
• Paddle: Global payment processing
• Moyasar: SAR and GCC currency payment processing
• Plausible Analytics: Website analytics without personal tracking
• Cloudflare: Hosting and security
• WATI: WhatsApp notification delivery when needed

We never sell your business data to third parties. All sharing is strictly for service delivery purposes.

4. Data Storage

All your business data is stored in Supabase in the Mumbai region using the highest security standards. We use encryption to protect your data in transit and at rest.

5. Your Rights

You have the right to:

• Access: Obtain a copy of all personal data we hold
• Correction: Request updates or correction of inaccurate data
• Deletion: Request deletion of your business data (subject to legal requirements)
• Export: Receive your data in a portable format
• Object: Object to data processing

To submit any of these requests, please contact us at the email address below.

6. Cookies

We use cookies minimally:

• Authentication Session Cookies: Necessary for your login
• Plausible Analytics: Cookieless (website analytics without individual tracking)

You can disable cookies in your browser, but this may affect our application's functionality.

7. Legal Compliance

Our policy complies with the Saudi Personal Data Protection Law (PDPL) and other local GCC requirements. We retain data only as long as necessary to provide the service or comply with legal obligations.

8. Security

We take strict security measures to protect your business data from unauthorized access, modification, and disclosure. However, no online system can be guaranteed 100% secure.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of any material changes via email or a clear notice in the application.

10. Contact Us

If you have any questions about this policy or how we handle your business data, please contact us:

Email: [email protected]