Refund Policy

Last updated: April 3, 2026

At JawabStar, we want you to be completely satisfied with our service. If you're not convinced about your subscription, we offer a money-back guarantee.

1. Refund Terms

• A refund request must be submitted within 14 days of your first subscription date
• You should have reasonably tested the service (actually, you don't even have to use the service)
• Your account must not have any terms violations
• The guarantee applies to the first period only - subscription renewals after the first 14 days are not eligible

2. Annual Subscription Refunds

If you subscribed to an annual plan:

• You can get a full refund within 14 days of your first purchase
• After 14 days, you can get a pro-rated refund for the remaining days of your year (example: if you subscribed for 30 days of one year, you'll get 335/365 of the price you paid)
• To use the guarantee, you must contact us before the 14-day period ends

3. Refund Request Process

To request a refund, follow these simple steps:

4. Refunds After 14 Days

After 14 days, we are not legally required to refund, but we may consider it in special cases:

• If you encountered a major technical issue preventing you from using the service
• If we missed a critical issue with the service
• If we believe there are mitigating circumstances

In these cases, please contact us at the email below and explain your situation. We will review your request carefully.

5. Regular Cancellation Policy

If you're outside the 14-day window and just want to cancel your subscription (without a refund):

• You can cancel anytime through your account settings
• Your subscription will cancel at the end of your current billing period
• You will lose access to the service after your billing period ends

6. Quick Summary

• 14 days: Full refund with no questions asked
• After 14 days: Pro-rated refund for annual plans (based on remaining days)
• Special cases: We may consider exceptional refunds
• Cancellation: You can cancel anytime (no refund after 14 days)

7. Contact Us

To request a refund or if you have questions about our refund policy:

Email: [email protected]

We'll reply within 24 hours during business days.